Privacy Policy

1. Data We Collect

• Email address: collected when needed to process an order and deliver the purchased product.
• Payment information: payments are processed by Stripe. We do not store complete card numbers.
• Technical information: limited information such as browser, device, and basic usage data may be processed for security, analytics, and service operation.
• Communications: information you provide when contacting our support team.

2. How We Use Your Data

• To process purchases and deliver digital products.
• To send transactional emails related to your order.
• To provide customer support.
• To prevent fraud, abuse, and unauthorized access.
• To maintain and improve our website and services.
• To comply with applicable legal obligations.

3. Legal Bases

Depending on the context, we process personal data when necessary to perform a contract, comply with a legal obligation, pursue a legitimate interest, or based on your consent where consent is required.

4. Service Providers

• Stripe: payment processing and payment-related information.
• Resend: transactional email delivery.
• Vercel: hosting and application infrastructure.
• Google Drive: product file hosting, where applicable.
• TikTok: analytics or advertising measurement, if enabled on the website.

5. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, to provide our services, resolve disputes, prevent fraud, and comply with legal and accounting obligations.

6. Your Rights

Depending on applicable law, you may have the right to request access, correction, deletion, restriction, portability, or objection to the processing of your personal data.

• Request access to your data
• Request correction or deletion
• Submit a GDPR request

7. Contact

For privacy questions or data requests, contact us at support@keyframelab.store.